Refund policy
Last updated: 20 July 2026
This Refund & Returns Policy applies to purchases made from Luminéa (ABN 82 473 261 070) ("we", "us", "our") through our online store. It sits alongside — and does not limit — your rights under the Australian Consumer Law (ACL).
Your Rights Under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits, restricts or excludes any right or remedy that you may have under the Australian Consumer Law.
Our 30-Day Money-Back Guarantee
In addition to your ACL rights, we offer a voluntary 30-day money-back guarantee. If you are not satisfied with your Luminéa Lift™, you may return it within 30 days of the delivery date for a refund of the purchase price, even if there is nothing wrong with the product.
To be eligible under this voluntary guarantee, the item should be returned in a clean and reasonable condition with all included accessories. This voluntary guarantee is separate from, and additional to, the remedies available to you under the Australian Consumer Law.
How to Request a Return or Refund
To start a return or request a refund, email us at lumineastoreco@gmail.com with your order number and the reason for your return. We will respond with instructions on how and where to send your item. Please do not send items back before contacting us and receiving return instructions.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or is not what you ordered, please contact us at lumineastoreco@gmail.com as soon as possible, ideally with photos of the item and packaging. Where a product has a problem that is a major failure under the Australian Consumer Law, you may choose a refund or replacement. Where the problem is not a major failure, we may choose to repair or replace the item within a reasonable time.
Return Shipping Costs
Where you return an item because you have changed your mind under our voluntary 30-day guarantee, you are responsible for the cost of return shipping. Where an item is faulty, damaged or incorrect, we will cover reasonable return postage costs, or arrange return at our expense, in line with your rights under the Australian Consumer Law.
Refund Processing
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method. Please allow a reasonable period for your bank or payment provider to process the refund to your account after we have issued it.
Contact Us
For any questions about this policy, contact Luminéa at lumineastoreco@gmail.com. ABN 82 473 261 070.