Contact information

We're a small, Australian-owned team, and every message comes straight to us. Whether it's a question before you buy, help with an order, or a return, we're glad to hear from you.

Email Us

The fastest way to reach us is by email at lumineastoreco@gmail.com. We aim to reply within 1–2 business days (Monday to Friday, excluding public holidays).

Help With an Order

If your message is about an existing order, please include your order number so we can find you quickly. For questions about delivery times and tracking, see our Shipping Policy.

Returns & Refunds

To start a return or ask about a refund, email us at lumineastoreco@gmail.com with your order number, and have a look at our Refund & Returns Policy for how it works, including your rights under the Australian Consumer Law.

Business Details

Luminéa
ABN 82 473 261 070
Australia
Email: lumineastoreco@gmail.com